Survey and message people anywhere — remotely and at scale
- For NGOs, researchers, and businesses
- Reach people in LMICs, even those with basic phones
- Use AI to engage more people & improve data quality
- Do everything without writing a line of code
Engage via:
SMS • Voice/IVR • WhatsApp • Airtime top‑ups • Chatbots
15-min call • no pitch • we’ll review your use case
Trusted by the largest organizations worldwide. Used in 185+ countries.
For NGOs and other Non-profits
We help NGOs all over the world reach people, both huge organizations like UNICEF and smaller ones like the Negros Women for Tomorrow Foundation.
Below are some of the use-cases we can help you with.
Financial Literacy
Help people make smarter financial choices, wherever they are.
Teach people about budgeting, saving, avoiding predatory loans, and other core financial skills.
Use the engageSPARK Communication Platform to send weekly lessons, quizzes, and learning reminders via WhatsApp, SMS, or automated phone calls, reaching anyone — even those with basic phones.
MEAL
How are your programs doing on the ground? Is donor money being used efficiently? Are desired outcomes being reached? How can you do even better?
These questions and more are answered through Monitoring, Evaluation, Assessment and Learning (MEAL) initiatives, a vital part of international development and humanitarian programs.
At engageSPARK, we help you collect the data that powers strong MEAL systems, through remote surveys that reach people anywhere, anytime.
Learn more about: WhatsApp Surveys • SMS Surveys • Voice IVR Surveys • CATI Surveys
Maternal Health
Maternal health programs all over the world work to improve outcomes for women through pregnancy, childbirth, and the post-natal period.
These programs use the engageSPARK Communication Platform to stay in touch with women, teach lessons and key practices, send vaccine reminders, and conduct regular check-ins.
Lessons and questions are automatically timed to each child’s date of birth (DOB), ensuring every mother receives the right content exactly when it’s most relevant.
Learn how PSI with 17Triggers ran its maternal health program in Cambodia using engageSPARK.
WASH - Water, Sanitation & Hygiene
Water, Sanitation & Hygiene (WASH) programs aim to improve people’s living conditions around the world through better water usage and hygiene practices.
WASH starts with education—teaching good hygiene habits and raising awareness about germs, insects, and pollutants associated with unsafe water.
Another focus of WASH programs is tackling outbreaks of cholera and other waterborne diseases directly—by informing communities and surveying them to identify and contain problems quickly.
The engageSPARK Communication Platform helps WASH programs of all kinds reach affected people efficiently through remote communication and data collection.
Learn more about: WhatsApp Surveys • SMS Surveys • Voice IVR Surveys • CATI Surveys
Not sure if we can help you? Say hi in chat and let’s find out!
For Universities and other Research Organizations
Planning to do research using SMS, Voice calls, or WhatsApp?
See below examples for what we can help you with.
Social Behavior Change Communications (SBCC)
Use behavioral science to improve outcomes for people in low- and middle-income countries.
The engageSPARK Communication Platform gives you powerful tools to design effective behavior change programs:
- Personalize messages, even in voice calls (e.g. “Hi, Jane”), for stronger connections.
- Avoid channel fatigue by rotating between SMS, voice calls, and WhatsApp.
- Run automated drip campaigns that send SBCC messages on a precise schedule: for example, one message on enrollment, the next in two Mondays at 9 AM.
Public Health
Public health campaigns aim to understand and improve the health of entire populations. Communication is at the heart of that work:
- Large-scale demographic surveys to collect or compare baselines
- Well-timed nudges to ensure vaccination dates are kept, hygiene habits improve, or workshops are attended
- Educational campaigns to raise awareness about diseases, germs, and best practices for prevention
- CATI surveys, where call participants directly from the browser, while filling out responses in real time. (Learn more about CATI Surveys here.)
- 24/7 hotlines that share automated information on nearby health centers
Case Study: Read how Johns Hopkins University powers its public health research with engageSPARK >>
Randomized Controlled Trials (RCTs)
Does your intervention really work? That’s what Randomized Controlled Trials (RCTs) are designed to find out.
The engageSPARK Communication Platform helps researchers run remote surveys and communication interventions in LMICs (low- and middle-income countries).
- A/B test different behavior change interventions to see which leads to the desired outcome—for example, reduced cholera re-hospitalization or increased tobacco cessation.
- Randomly assign participants to different study arms automatically within the platform.
- Deliver interventions through automated WhatsApp, SMS, or Voice IVR campaigns.
- Use advanced features like personalization, skip logic, and conditions to design exactly the survey you need.
Vaccine Reminders
Vaccine reminders are a simple but powerful way to increase vaccine uptake.
With the engageSPARK Communication Platform, you can easily schedule and personalize vaccine reminders for people in low- and middle-income countries.
- Adapt to each person’s vaccination schedule using the Reminder campaign.
- Ask for commitments to boost adherence; automatically flag those who decline for follow-up by field team.
- Personalize messages to maximize impact.
- Collect feedback post-vaccination through short follow-up surveys.
Not seeing what you’re looking for? Open the live chat and let’s discuss what you need!
For Businesses in LMICs
We help businesses reach people around the world, especially in low- and middle-income countries (LMICs).
Below are some of the ways you can use the engageSPARK Communication Platform to achieve your goals.
Customer Feedback Surveys
Collect customer feedback easily through automated surveys.
Unlike many platforms, the engageSPARK Communication Platform lets participants complete surveys directly in the same channel — no need to open a website.
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Reach customers where they are via WhatsApp, SMS, or Voice.
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Run outbound or inbound surveys using, for example, QR codes or automated invitations.
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Use powerful survey campaigns to collect validated, ready-to-report data.
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Integrate feedback data seamlessly into your systems via our APIs.
Grievance Hotlines
Sustainable Supply Chains rely on vendors, sub-contractors and their employees being able to reach you.
The engageSPARK Communication Platform lets you set up reliable grievance hotlines, including in LMICs, tailored to your business’s needs.
Microfinance
Increasing repayment rates is perhaps the biggest challenge for microfinance institutions.
But a simple reminder can do wonders — and that’s where the engageSPARK Communication Platform steps in.
- Schedule reminders before due dates.
- Personalize messages to include, for example, the respective loan officer.
- “Commitment” prompts ask borrowers when they’ll pay.
- Multi-channel escalation (SMS → voice → WhatsApp, for example) if there is no response.
- Alert loan officers automatically.
- Integrate these campaigns into your existing workflows using APIs and webhooks.
24/7 Hotlines
Be available 24/7 for your customers and vendors using automated hotlines.
The engageSPARK Communication Platform helps you collect information or deliver information services around the clock.
- Run hotlines on WhatsApp, SMS, or Voice IVR.
- Get going in minutes (depends on country and channel).
- Use AI models like ChatGPT (large language models) to better understand and automatically categorize concerns.
- Provide information services by connecting the hotline to an engageSPARK chatbot.
- Gather data using our survey campaigns.
- Integrate the hotline with your existing systems using our APIs and webhooks.
Safety Checks during Disasters
Typhoon incoming or earthquake underway? Run safety checks to quickly identify employees or beneficiaries who need help.
With the engageSPARK Communication Platform, you can launch safety checks quickly and easily when disaster strikes.
- Launch your safety check in minutes
- Build safety checks with a combination of SMS, Voice Calls, WhatsApp
- Escalate to a different channel automatically if there’s no response
- Alert the team or project lead when someone still hasn’t replied
Exceptional support — by humans
Our clients regularly tell us that our customer support sets us apart.
While our self-service platform allows you to get going fast, you’re never alone when questions come up.
- You’ll reach a real human on our global support team. No bots.
- We work hard to solve problems, not just close tickets.
- We’re proactive. We monitor for issues and reach out when we spot one.
As a social enterprise, we exist to help you drive impact.
One platform, Complete Toolbox
The engageSPARK Communication Platform is a self-service platform that helps you build the campaigns you need.
Campaigns
- Blasts
Need to get the word out to many people? Use our simple blast campaigns. - Surveys
Collect data from hard-to-reach people using our survey campaigns — which include automatic data validation, AI support, conditions, jump logic, and actions. - Reminders
Send out personalized messages related to an event. For example, maternal health campaigns relative to the date-of-birth. - Drip messaging
Send a series of messages on a schedule. For example, send behavioral nudges and feedback surveys after a workshop. Drip campaigns are also very useful to orchestrate other campaigns.
Multi-channel
- SMS
Use text messages to reach anyone with a phone, even those without a smartphone or internet access. With branded SMS, you can add a layer of trust. With toll-free numbers, you make it free for people to reply.Learn more: SMS Blasts • SMS Surveys
- Phone calls
Use phone calls to reach anyone — even people who can’t read. Automated calls let you reach millions quickly, while your CATI / call center agents can make calls directly from their browsers to conduct surveys or interventions, without needing their own airtime or prepaid credits.Learn more: Voice Call Blasts • Voice IVR Surveys • CATI Surveys
- WhatsApp
The WhatsApp Business API (no coding needed) lets you reach and survey people at scale, and offer services through chatbots, usually at a fraction of the cost of SMS. The WhatsApp Business API has some peculiar rules, so if you’d like to explore using WhatsApp at scale, just say hi in the live chat.Learn more: WhatsApp Surveys • AI Chatbots
Customizable
- Contacts database
Upload contacts in bulk, group and dynamically segment them, and add custom fields (like gender or age) that you can update and use in your campaigns. - Virtual phone numbers
Get virtual phone numbers for your WhatsApp Business account, for 2-way SMS, or so people can call you back. Virtual phone numbers. - Advanced scheduling
Timing matters, for regular campaigns, but especially when you’re running behavior change campaigns. Use our scheduling mechanisms to make sure that the message arrives on “the next Monday at 8am”, or “in 2 weeks, on Friday, at the same time as the previous message”. - Skip logic
A question doesn’t apply? Skip it. Use a wide range of conditions and jumps to customize your campaign flow. - API integration
Use webhooks and our HTTP API to integrate the engageSPARK platform with other systems such as Qualtrics or Salesforce.
Read more about our APIs. - Call-time windows
Easily configure times where no calls will go out, for example, to avoid the evening, prayer times, or simply less effective times. - Actions
Trigger actions as needed at any step in the campaign. For example, send a colleague an email notification when someone enrolls in a survey. - Airtime Top-ups
Send out prepaid credits to participants as an incentive to complete surveys. Or, if people need credits to reply or add a data plan, send them the credits to do so. Airtime Top-ups - Permissions & Data Privacy
Set up unique permissions for each team member to protect your contacts’ privacy. For example, give someone access only to a specific group of contacts, or let CATI agents call participants without showing personally identifiable information (PII) such as phone numbers or family names.
Want to know if your use-case is covered? Say hi in chat! Or book a demo, because seeing is believing, right?
What Our Customers Are Saying
“We love using the engageSPARK platform – it’s super user-friendly, the customer service is great, and we’re learning how to get high response rates!”
Kasia Stochniol, Director
60 Decibels, a leading impact measurement company spun out of Acumen, has completed hundreds of impact measurement projects in 80+ countries using engageSPARK.
How can we help you?
Let's talk!
Open the chat and say hi. We're happy to help.
Or drop us an email at sales@engagespark.com